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[Nov 2005]
Response Times Improve at Sacmi's Call Centre
Two years after it was established, it seems it can safely be said that the Sacmi Group Call Center is providing its customers with an outstanding service, helping them resolve IT, mechanical and technological/production problems in a speedy way.
In the first half of 2005, in fact, the centre received 704 calls and 534 e-mails. In 38.5% of cases, the problem was solved in less than 24 hours. The help desk - active 24/7 all year round - provides assistance in Italian, English, French and Spanish, guarantees immediate registration of the call and sees that the request is transferred to the relevant technician as quickly as possible.
Most of the calls received in the first six months of 2005 were in English (235) and Italian (233); 36 calls were made in French and 30 in Spanish. The service, said to be the first such operation in the industry, can also be accessed from the internet via eSupport (www.e-support.sacmi.com), the digital info system on the group's website.
ENDS